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  Customer Relationship Management

Draper & Associates helps clients achieve results by efficiently anticipating, meeting and exceeding their customer's expectations. Our consultants have a broad range of experience in helping organizations review and improve all aspects of the customer interactions. We take a holistic approach at CRM by examining all aspects of customer contacts within an organization. By addressing the underlying communications processes, Draper can determine if challenges stem from flaws in the CRM process or from sub-optimal staff performance. We utilize measurement tools to facilitate quantitative evaluation of organizational performance against objective standards.

Draper's corporate philosophy requires our consultants to view recommendations from the perspective of the end user, and ensure that our suggestions are practical. We recommend solutions that can realistically be implemented within the unique environment for which the user intended.

Draper & Associates' Customer Relations Management services are offered in three broad areas:



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